Legal

Refund & Cancellation Policy

Last updated: June 2026

1. Cancellations

You may cancel an order at no charge before the restaurant accepts it. After acceptance, cancellation requests are reviewed case-by-case based on preparation progress.

2. Refund Eligibility

You are eligible for a full or partial refund if: (a) the order was not delivered, (b) items were missing or incorrect, (c) the food arrived in unsafe condition, or (d) the restaurant cancelled after payment.

3. How to Request a Refund

Open the order in your account, tap “Report a problem”, and submit a complaint within 24 hours of delivery. We aim to respond within 2 business days.

4. Refund Method

Approved refunds are returned to the original payment method within 5–10 business days. Cash orders are refunded as account credit unless otherwise agreed.

5. Contact

Questions? Contact us.